Refunds and cancellation

Last updated: 9 October 2026

Cancelling your subscription

You can cancel at any time. Log in, click Manage billing, then Cancel. You'll keep access until the end of the month you've already paid for, and you won't be charged again. You can also email hello@cleanretype.com and we'll cancel it for you.

Your 14-day right to cancel

As a UK consumer you normally have 14 days after subscribing to change your mind. Because Clean Retype is digital content supplied immediately, you'll be asked at checkout to agree that the service starts straight away and to acknowledge that this means you lose that right once you've used it.

In practice: if you subscribe and haven't converted any documents on the subscription, email us within 14 days and we'll refund you in full.

Refunds

• Monthly fees aren't refunded for part-used months, except as above or where the law requires it.
• If the service didn't work for you, for example a conversion failed or a fault on our side stopped you using it, email us and we'll put it right or refund you.
• Failed conversions never count towards your free trial or fair-use limit.
• Approved refunds go back to your original payment method, usually within 5 to 10 working days.

Failed payments

If a renewal payment fails, Stripe will retry it and we'll prompt you to update your card. If it can't be collected, your subscription ends and your account returns to the free plan.

Contact

hello@cleanretype.com. We aim to reply within 2 working days.